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How do we contact Barrett®?
We recommend using our contact form or call 615-896-2938 Monday through Friday between 8:00am and 4:30pm CST for immediate assistance.

Barrett Firearms Manufacturing, Inc.
P.O. Box 1077
Murfreesboro, TN USA 37133

How do I contact customer service if I have problems shopping?
If you have any problems with your shopping experience please use our contact form or call 615-896-2938 Monday through Friday between 8:00am and 4:30pm CST for immediate assistance.

What are my payment options?
We accept Visa, Mastercard, American Express and Discover. Your credit card will be billed when the order is shipped. Current billing address and phone must be included.

What are my shipping options?
Parts and accessories orders will be shipped FedEx Ground. FedEx will not accept a PO Box # as delivery. Merchandise is generally shipped within 48 hours. Our shipping rates are automatically calculated through Orders placed after 2:00 pm CST will be shipped next business day. All ammunition will be shipped only by ground and requires an adult signature.

Do I have a privacy policy?
Yes. We respect your privacy. We will not rent, share, or sell your personal information to any third party. Access to personal information is given only to those employees who require it to perform their job.

Is there a security policy?
Yes. To guard against credit card fraud, we offer secure online ordering using the latest SSL encryption technology and fraud detection services. We do not store credit card information.

Is there a return/refund policy?
We guarantee 100% satisfaction. Should any item not meet your expectations, return it for a full refund. It is that simple. Call 615-896-2938 for a return authorization number. Return the item in the original package with the original paperwork. Do not return merchandise without a return authorization number.

Return policy applies only to items purchased directly from Barrett. If you are a dealer and purchased from a distributor, or an individual that purchased from a dealer, please contact your dealer or distributor for their return policy. For warranty items, please see Barrett’s warranty policy.

Items that adhere to the following may be exchanged or returned within 90 days for a full refund or original promotional value purchased price. In order to properly exchange/return items, please follow the below procedures when returning items.

Non Returnable items
  • Labor
  • Items that are used or damaged
  • Ammunition
Original purchase receipt is required in shipment for returns and exchanges.Items must be in original condition and include all accessories and packaging. Ensure that apparel items remain unworn except for trying on,and have their original tags as they must remain suitable for restocking. If your product is defective, please see the warranty policy.

Customer is responsible for return shipping unless the exchange/return is due to error on our part. A return authorization number is required for returns and can be obtained by contacting Barrett customer service at615-896-2938 during the business hours of 8:00am and 4:30pm CST Monday through Friday. We recommend you insure your package and ship it via a trackable carrier. Barrett cannot replace or provide credit for any items lost during return shipping.