Questions?  You can call us M-F between 8:00am and 4:30pm CST.  Or you can use the contact form.  We typically respond to emails within 24-48 hours, during regular business hours Monday through Friday.

We guarantee 100% satisfaction. Should any item not meet your expectations, return it for a full refund, less a 10% restocking fee and excluding any shipping costs incurred (please note, this especially applies to orders that received free shipping). Call 615-896-2938 prior to returning any purchase in order to determine if a return authorization number is required. Return the item in the original package with the original paperwork. Do not return merchandise without first contacting Barrett to determine if a return authorization number is needed.  RMA numbers are obtained only by contacting Barrett.

Return policy applies only to items purchased directly from Barrett. If you are a dealer and purchased from a distributor, or an individual that purchased from a dealer, please contact your dealer or distributor for their return policy. For warranty items, please see Barrett’s warranty policy.

Items that adhere to the following may be exchanged or returned within 30 days for a full refund or original promotional value purchased price.

Non Returnable items
  • Labor
  • Items that are used or damaged
  • Ammunition
  • Shipping expenses
Original purchase receipt is required in shipment for returns and exchanges. Items must be in original condition and include all accessories and packaging. Ensure that apparel items remain unworn except for trying on, and have the original tags as they must remain suitable for restocking. If your product is defective, please see the warranty policy.

Customer is responsible for return shipping costs unless the exchange/return is due to error on Barrett's part. Customer will be responsible for freight charges on all refused shipments (No Exceptions).

A return authorization number is required for returns and can be obtained by contacting Barrett customer service at 615-896-2938 during the business hours of 8:00am and 4:30pm CST Monday through Friday. We recommend you insure your package and ship it via a trackable carrier. Barrett cannot replace or provide credit for any items lost or damaged during return shipping.